Your questions answered
Everything you need to know about turning your old photos into a Lovely Moment video. If you have more questions, feel free to contact us!
What kind of photos can I use?
UPLOAD: You can upload any digital images of your photos. I recommend high-resolution images for the best results.
How long does it take to get my Lovely Moment video?
Normally you receive your video within one working day, production starts when I receive your order and photo.
Can I request any changes to my video?
Yes! Free revisions are included in the price, but they could be minimal depending on the subject, just let me know by email.
Privacy & Security, will my photos and videos be shared publicly?
No, I respect your privacy, all your photos and videos are processed securely and will never be shared without your consent, once your video is delivered, all images are permanently deleted from my system.
What format will my video be in?
Your video will be delivered in HD resolution (1080p) MP4 format, which is industry standard and compatible with most devices and platforms, ensuring a good quality viewing..
Can I upload multiple photos?
Yes, you can upload multiple images in one order.
Are there any additional costs?
No, the price you pay is the total cost, there are no hidden fees.
Can I cancel my order?
If your photo has not yet been processed, you can request a cancellation and receive a full refund. Once work has started cancellations are not possible.